A policy is defined as the IAANZ position or strategy in regard to a core process. A policy defines the parameters for decision making and clarifies compliance issues. Therefore the following policies listed below have been approved by either the CEO and/ or the IAANZ Directors.
Student Attendance Policy
Equity of Access to Educational Opportunities Policy
Spoken English Policy
How To Notify the IAANZ of a Problem or Make a Complaint
|Your student loan, student allowance, or student loan repayments
|The delivery or quality of your course or study
|New Zealand Qualifications Authority
|Human Rights Commission
|Someone’s safety being at risk
|WorkSafe New Zealand
|How information about you has been stored or used
|If you’re unsure, call the complaints helpline to talk through your
|TEC Hotline 0800 601 302
|For Disputes Resolution
|Tertiary Education Dispute Resolution
(for domestic students)
(for international students)
Making a complaint to NZQA
Your complaint should be about a specific process or practice that your education provider did that was unfair or inequitable – and as such, might need to be improved to be compliant with NZQA regulations.
NZQA is not a dispute resolution service and generally cannot assist you to get a refund or personal remedy. NZQA’s complaints process cannot provide individual remedies to a complainant, as that is outside of their powers.
An International Student Contract Dispute Resolution Scheme was established in 2016.