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Academy Policies

Student Information

Academy Policy

A policy is defined as the IAANZ position or strategy in regard to a core process. A policy defines the parameters for decision making and clarifies compliance issues. Therefore the following policies listed below have been approved by either the CEO and/ or the IAANZ Directors.

Academic: Ratio Policy

The IAANZ maintains a policy that the student / lecture ratio will be a maximum of 1:30.

Academic: Policy on a Students Eligibility to sit an Aspeq Exam

Any IAANZ student who has failed in‐class tests or assignments continuously, or has not met the required attendance level, may not be permitted to sit the Aspeq exam for that theory lecture. This student may be required to re‐sit theory lectures at a later date. If an exam slip has been issued, IAANZ will request a refund of the exam fee but the student may be required to forfeit this exam fee.

Academic: Tutorial Policy

Any student who fails an in‐class assessment or quiz or who fails to attend the required number of lectures will be advised by their lecturer and may be withdrawn from their exam and a remedial plan put in place. Extra tutorials may incur an additional cost.

Unsatisfactory Progression Policy

Students who have continued non achievement will be placed on a support contract, continued non achievement may result in the student being excluded from the programme.

Student Attendance Policy

All students may be required to be in attendance daily (Mon—Fri) from 0700hrs—1700hrs unless express permission has been granted by management. Please do not make any outside commitments inside these hours. Any leave applications must be approved by all of the required staff prior to the student making any firm bookings.

Equity of Access to Educational Opportunities Policy

The IAANZ maintains a policy of equity of access to educational opportunities to all applicants who meet the entry criteria and are able to satisfy the Civil Aviation Authority medical and definition of “a fit and proper person” criteria.

Safety Policy

The IAANZ has a comprehensive Safety Policy. Copies of the Policy are located on notice boards throughout the Academy building. Students are encouraged to make themselves familiar with the Policy as it is the intention of the lAANZ that the Safety Policy is complied with at all times.

Spoken English Policy

The IAANZ policy is that English is to be the spoken language used during class time and in/around the lAANZ premises. This is not to discriminate against our many different student nationalities but to prepare students as best as possible for their many tests and assessments which will all be conducted in English. In addition, some international students are initially shy when it comes to demonstrating their classroom English; this policy helps to put everyone on an equal footing and the IAANZ encourages all students to not be embarrassed about their level of English but to practice it at every opportunity.

Complaints Process

How To Notify the IAANZ of a Problem or Make a Complaint

Your student loan, student allowance, or student loan repaymentsStudyLink
The delivery or quality of your course or studyNew Zealand Qualifications Authority
DiscriminationHuman Rights Commission
Someone’s safety being at riskWorkSafe New Zealand
How information about you has been stored or usedPrivacy Commission
If you’re unsure, call the complaints helpline to talk through your
TEC Hotline 0800 601 302
For Disputes ResolutionTertiary Education Dispute Resolution
(for domestic students)
iStudent Complaints
(for international students)

Making a complaint to NZQA

Your complaint should be about a specific process or practice that your education provider did that was unfair or inequitable – and as such, might need to be improved to be compliant with NZQA regulations.

NZQA is not a dispute resolution service and generally cannot assist you to get a refund or personal remedy. NZQA’s complaints process cannot provide individual remedies to a complainant, as that is outside of their powers.

An International Student Contract Dispute Resolution Scheme was established in 2016.