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International Aviation Academy of New Zealand

Mid Year Student Feedback Survey

I want to extend my gratitude to all students who took part in the Mid-Year Student Feedback Survey and provided us with constructive, actionable feedback. Your insights are vital to us and allow us to embrace one of our core values – Seek Excellence.

At the Academy, we believe that excellence is not a destination, but a continuous journey. Your feedback plays a crucial role in that journey, helping us to identify what we’re doing well and where we can improve. By voicing your opinions, you are directly contributing to the betterment of your training and your overall experience as a student.

We value your input, and I want you to know that we are listening. This document outlines the key findings from the survey and the steps we will be taking to address your suggestions. Together, we can ensure that our school remains a place where future pilots fulfil their dream of flight, but also thrive.

CEO

The Numbers:

0 %

of Students Satisfied by Theory Classes

0 %

of Students Satisfied by Flying

0 %

of Students Feel Safe

0 %

of Students Feel Comfortable Reporting Incidents

0 %

of Students Satisfied by Student Services

0 %

of Students Satisfied by Front Desk Services (Incl. Scheduling)

0 %

of Students Satisfied or Sometimes Satisfied by Communication

We were glad to hear that many of you appreciate the friendly and helpful nature of our staff, as well as the strong relationships our instructors build with students. Many of you highlighted our commitment to maintaining high standards of training and professionalism, and we’re glad that our hardworking in-house engineering department has been recognised by you for its efforts to keep aircraft flying and ensure that Everyone Gets Home Safely. We’re pleased that you feel we’re helping you stay ahead in your studies. It’s great to know that our core value, working together as One Crew, resonates with you—and of course, we’re happy that you love our café!

We acknowledge that some of you have raised concerns about resource availability, scheduling, and the need for better communication. You’ve also shared thoughts on maintaining comfort within our facilities, ensuring transparency in our processes, and concerns around IMSAFE and incident reporting. We understand the importance of consistent standards, clear communication, and the need for more ways to provide confidential feedback, such as this survey.

What we have already done:

  • Maintenance on the upstairs heat pump
  • Maintenance on the fuel pumps

What we plan to do:

  • Monthly newsletter to students to bridge the time between student/staff meetings
  • Pre-flight workshops to ensure you can complete this in a timely manner
  • Flightlogger workshops to ensure you understand how to use the system including how to track your progress
  • Course fee workshops to ensure you understand how your fees work
  • Increased back seating of classes/flights to ensure standards are being met
  • Once viable, leasing two C-172’s? or buying Technam?
  • Making an anonymous feedback/complaints box to give you another way to reach out to us
  • Adding a mid-year survey with optional anonymity to the student services calendar

What happens next?

Your feedback is vital for every step we take in improving your learning environment.
As such, we are opening the action items above to consultation from students.

Please pass your thoughts on to your student reps, or to student services.
Consultation will remain open for 14 days.

Following this, the final action plan will be created and sent to you for accountability.